Career Opportunities

If you look into the fundamental core of each PostNet employee or franchisee, and you’ll find one common quality – we enjoy helping others succeed. Guided by six core values, this unified vision of helping others thrive is what drives each PostNet employee and franchisee every day.

• Care for the Whole
• Champion Change
• Own It
• Be Engaged
• Attitude + Execution = Performance
• Lead with Clarity and Purpose

• Franchise Services and Print Operations Specialist

  This multifaceted, full time position based in Lakewood, Colorado reports to the Vice President of Network Sales and Operations. The ideal candidate is urgent, a great communicator, and provides excellent and timely customer service to PostNet franchisees. Ultimately, the individual in this role becomes an operational expert on the PostNet system and center operations to help franchisees operate their centers effectively.

  Responsibilities:

  • Provide support services to franchisees by phone, e-mail, and Google Hangouts/Chat
  • Conduct field support visits when necessary
  • Cover a range of support topics including print operations (file prep, quoting, online sales, techniques, etc.), operational guidance across products and services, and provide advice, encouragement, and troubleshooting
  • Provide technical assistance relating to POS, the Online Print Center, and other technology
  • Respond timely to franchisee requests for support services
  • Resolve and escalate vendor related issues
  • Assist with beta testing for technology updates
  • Conduct call campaigns relating to various events, surveys, initiatives, etc.
  • Assist with new center openings and franchise ownership transfers
  • Provide instruction on print and operational topics during New Franchisee Training
  • Perform other duties as assigned

   

  Skills & Qualifications:

  • Knowledge and experience with Adobe Creative Suite Software
  • Knowledge and experience with EFI solutions including Fiery and Command Workstation
  • Knowledge and experience with MS Office software
  • Ability to coach/mentor and have an empathetic attitude
  • Excellent verbal and written communication skills
  • Business development minded with a strong work ethic
  • Strong problem solving and analytical skills
  • Positive, can-do attitude, flexible, adaptable
  • 5+yearsof related experience in the print industry
  • Franchising experience/knowledge helpful

   

  Additional Info:

  • Full time position with standard business hours
  • Position may require travel
  • Position may require flexibility to work diverse schedules (after hours, weekend, etc.)
  • Benefits include healthcare, 401K matching, generous PTO, winter/summer Fridays, and more!
  • Starting base salary: $48-$60,000, annually (DOE) plus lucrative company bonus program

   

  Supervisory Responsibility:

  This position does not have any direct supervisory responsibilities.

  Work Environment:

  This position operates in a professional office environment. The job requires an individual to routinely use standard office equipment such as computers, phones and photocopiers.

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee may occasionally lift and/or move up to 10 pounds.  The employee is regularly required to talk or hear.  The employee is frequently required to sit, use hands to fingers, handle or feel and reach with hands and arms.  The employee is occasionally required to stand or walk.

  Apply:

  Please submit your cover letter and resume to careers@postnet.com

Don’t see the job you want? We’re always looking for great people. Send your resume to careers@postnet.com and tell us how you can help.